Issue: "Another instance is already running" error and License Seat stuck after OS reinstall

InstaLOD
1

Hi InstaLOD Support Team,

I am reaching out because I am unable to launch InstaLOD Studio (Pioneer Edition) after a fresh Windows format and reinstallation.

The Problem: Every time I try to launch the application, I get the error message: “Another instance of InstaLOD is already running. Please close it before starting a new one.”

What I have already tried:

  • Verified via Task Manager that no InstaLOD.exe or related processes are running.
  • Cleared all local folders in %AppData%, %LocalAppData%, and %Temp%.
  • Performed a clean uninstallation and reinstallation.
  • Restarted the system multiple times.

Suspected Cause: Since I recently formatted my PC, I suspect my Pioneer License Seat is still “locked” or “active” on the previous OS instance, and the software is misinterpreting the licensing conflict as a concurrent running instance.

Could you please manually reset/deactivate my active seats or clear any ghost sessions associated with my account so I can perform a fresh activation?

Account Details:

Thank you in advance for your help.

Best regards,
b13507ae-56a7-4909-97f8-dc16df55f68e

2

Hello @3Daveart,

Thank you for reporting the issue. I’ll report this internally and will provide more information as soon as it becomes available.

Thanks!

3

Same message as you. I have install it 5mn ago and reboot 2 times

4

Hello proulos33 and welcome to our Community,

We have identified a potential cause of the issue and are planning to deploy a hotfix as soon as possible.

Thank you for your patience!

2 Likes
5

Dude, When i try to unwrap with your system (on YT) it doesn’t work with element graph who if i have understand is an element from instalod. I imagine it’s because instamat is working and not instalod, so your software freeze and i need to kill the task. It could be a pleasure to use it, but for the first week it’s a pain for me :joy: - often like other software :grinning:

6

Hello @proulos33,

It sounds like you’re having trouble unwrapping UVs with InstaMAT. Feel free to create a topic in the InstaMAT category to discuss it further.

Thanks!

7

Sure i will do it, thank you :grinning:

1 Like
8

@3Daveart and @proulos33, we have just released a hotfix for InstaLOD Studio, InstaLOD Pipeline, and InstaLOD’s integrations.

You can find the release notes for the hotfix here.

If you are using a DCC InstaLOD Integration, please be sure to update both the plugin and InstaLOD Pipeline.

This hotfix should address the issue you’ve mentioned here.

Thanks!

2 Likes