InstaMAT Studio (Windows) – Invalid License “InstaMAT Pioneer License” (first activation)

[Tao]

Hi, I can’t authorize InstaMAT Studio for Windows (v2.0).

My license is a Pioneer entitlement (granted), and I’m using the same account/email. In License Management, InstaMAT Pioneer License is Active (valid dates shown), and the Studio product is also marked Active.

However, in InstaMAT Studio I get: Invalid License "InstaMAT Pioneer License".

Also, Activations remains empty (0) in License Management after trying to authorize.

Tried troubleshooting: correct system time (auto), no VPN, and a different network connection, but the issue persists.

No License Key is shown in Studio (only a Machine Key). I can provide my Machine Key privately (DM / support) if needed, but I prefer not to post it publicly.

Screenshots attached:

• License Management showing Pioneer License as Active
• Download page showing InstaMAT Studio for Windows (v2.0)
• The authorization error popup in Studio

Could you please check if my Pioneer entitlement is correctly linked/synced for InstaMAT Studio authorization?

[Pixby]

Hello @Tao,

Thank you for reaching out.

I have passed this along internally, and we will get back to you as soon as more information becomes available.

Thanks again!

[Pixby]

Hello again @Tao,

The issue with authorizing your license should be resolved now. Could you please try again when you get the chance?

Thanks!

[Tao]

I was able to log in successfully. Thank you very much for your help in resolving this!