I am unable to use InstaMAT as I cannot change my account password.

InstaMAT
1

InstaMAT requires a password for access, which I have lost since the account was created two years ago.

When attempting to reset the password, I do not receive a reset code via email. Instead, I only receive a “Reset Password” button that redirects to an AbstractID link. Because this page requires entering the current password to process a change, this reset method is completely ineffective for a lost password.

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2

Hello @DominoKorean and welcome to our community!

Thanks for reaching out. I see you have also brought this up on our Discord server. As mentioned there, I’ll pass this along internally, and someone should reach out soon.

Thanks!

3

Hello @DominoKorean,

Can you confirm if this is the screen you see when clicking “Reset Password”?

Thanks

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4

It is now displaying correctly. Previously, clicking “Reset Password” redirected to the logged-in AbstractID page. Thank you.

1 Like
5

Thanks for confirming @DominoKorean!